IT Managed Services, simply put, means allowing a specialized company to handle your IT needs. Of, course, there’s the more complex aspect of why would you do it, instead of having your own people, whom apparently you control better.

Here are some facts:

– In Romania (as in many other countries) building a strong IT department is a challenge. Keeping it in shape is a heavy burden.

A couple of reasons:

–Headhunting people for an IT department has become a headache. Why?
While talent is abundant, it is also eager to learn everything about everything. So a talented IT guy would much rather work for an IT company on various clients. Rather than feel stuck in a your organization learning about a single category.

– We provide results within agreed upon SLAs (Service Level Agreeement) - as low as 15 minutes
– We guarantee an experienced team of certified professionals that are constantly in the know regarding new technology enhancements
– You don't have to train an in-house team
– We provide pro-active work to enhance your IT infrastructure and get you in-line with new technologies
– We bring automation to your IT services so you don't have to worry about missed or overdue tasks
– We bring our vast knowledge base and procedures from working on large US and Europe based clients

– Increased cost
– You cannot hire experienced professionals for all the technologies
– You need to train and maintain your teams knowledge

– We cover a wide array of technologies: Office 365, Azure and AWS Cloud, Automation, Security software
– Our team of experts are experienced in implementing all the new technologies with our US clients, bringing the big game to small companies

– Our services include end-user feedback reporting on every ticket
– Monthly reports regarding the re-active and pro-active IT services we provide
– We do pro-active work to enhance your IT infrastructure that usually requires a dedicated team or outside consultants