We make sure your servers are always online.
• Virtualization layer: Microsoft Hyper-V, Vmware, Citrix;
• Operating System layer: Windows Server and Linux OS;
• Monitoring layer: active server and virtualization monitoring and alerting;
• Patching layer: applying all vendor normal and emergency patches;
• Active Directory Layer: user and computer management, GPO management;
• File Server Layer: network share management;
• Print Server Layer: print server management;
• Network infrastructure, monitoring and incident resolution;
• NOC – Network Operating Center: 24/7 eyes on glass services (*offered as a separate offering).
We provide active monitoring and remediation services, so you don’t have to worry about managing your server infrastructure. Our SLA’s will meet your needs: going from 15 minutes during Business Hours, all the way to 24/7 NOC.
Being Pro-Active is our core mindset. We will do a lot more than quickly responding to your needs. We are here to improve to constantly improve your infrastructure.
• Monthly server patching;
• Change Management process implementation;
• Virtualization layer upgrades: we test and constantly upgrade to the latest versions;
• OS layer upgrades: we test and help you get out of older operating systems (* subjected to software compatibility);
• High-Availability: we help you upgrade to highly reliable virtualization and OS level infrastructures;
• Trend Monitoring: we look for trends in all the reported issues to fix the root cause;
• Root Cause Analysis: we deep dive into issues to make sure they don’t repeat;
• Monthly reporting: so, you know all the time how we take care of your infrastructure.