SUMMARY

To keep users happy, one must strike a balance between strict security and compliance policies and usability. Tightening the policies too much, will result in users finding the path of least resistance and circumventing whatever has been put in place to protect them. Last year, we added a few features that work in the users’ favor while keeping the company secure.

KEY ACTIONS

- Moved to a new type of VPN that is seamless to the user and does not force a VPN connection to have internet access.

- Users now have to ability to reset their password even from the Windows login screen. There is no need to use another device or phone to complete this process.

- We have been testing the ability to install a new laptop or reinstall a broken one without sending it back to HQ using Microsoft Autopilot.